Technology and Security
Real Time Data & Results Oriented Reporting
Our reports monitor metrics and key performance indicators that measure the success of your programs, enabling you to continuously refine your tactics.
State Of the Art Infrastructure. Designed to be rock solid, best in class
Contact Center Source Network technology infrastructure, telecommunications, network and data security framework are designed with redundancy and failover built throughout.
Technology Integration. Customized, Flexible Solutions
We adapt to your systems and requirements to simplify connections between our businesses and deliver outstanding results.
Technology. Cutting edge architecture for practical solutions. Contact Center Source uses flexible Information Systems capabilities that allow for the highest levels of customer contact, customer service, real-time data reporting, and more.
Your business interacts with customers across channels including phone, chat, email and social media. We have experience using them all to express your brand personality. We are experts in speaking your brand consistently across all channels. Whether you’re in retail, health care, government services, finance or any other industry, our Brand Specialists have experience re-creating the brand experience you want for your customers at every touchpoint
We can help you
We ensure outstanding customer experiences by being first-class communicators — both with your customers and with your organization. To a much greater degree than other call centers, our account managers communicate with you and with the Brand Specialists on your account to keep everyone aligned. We facilitate direct communications between you and your Contact Center Source account manager, who strongly identifies with your enterprise, brand and products. In fact, the account manager and team are conditioned to think of themselves as working for you with a singular focus on your best interests.
ISO 27001 Compliance
Contact Center Source is ISO 27001 Compliance which is a global benchmark for demonstrating information security management system (ISMS).
Contact Center Source provides our Healthcare clients with safe and secure policies and procedures coupled with continual staff training and awareness reviews.
With a capable financial services call center at your disposal, you’ll do much more than satisfy customer communication protocols. Sure, that’ s a major benefit – and taking care of your most crucial financial clients is part of doing business.